Emergency Maintenance
Reasons to Call Emergency Maintenance
*Critical emergencies will be responded to between 10pm - 6am. All other reasons listed below will be addressed the following day.
Critical emergencies (10 pm – 6 am response):
- Broken locks & lockouts*
- Water leaks unable to be contained by a bowl/bucket*
- Gas leaks*
- Toilet overflowing or clogged (if it's the only toilet in the apartment)*
- No heat, when outside temperature is below 55°*
- Sink or floor drains backed up*
- Frozen pipes*
- Broken window or door*
- Vehicle or garage blockage*
Other urgent issues (next-day response):
- No hot water or no water at all
- No AC when outside temperature is above 80°
- No electricity
- Noise complaints
- Pool problems
- Refrigerator not working
- Smoke alarm issues
How to Request Maintenance
These sections explain who to contact based on the time of day and type of request.
If you are experiencing an emergency maintenance issue during your community’s regular office hours, please contact your community’s leasing office immediately. You can find the current office hours and phone number on your community’s website.
If you are experiencing an emergency maintenance issue outside of your community’s regular office hours, please call the emergency maintenance number for your area:
- Lincoln: 402-436-3421
- Omaha: 888-874-6414
- Minnesota: 1-844-544-0120
- West Des Moines: 844-810-1909
For non-emergency or routine maintenance requests, please submit a work order through your resident portal or give your leasing office a call during regular business hours.